After a fight with a bank , it seems disabled have no legal rights at all , being 64 I had to supply id to the bank , no drivers licence and no passport or birth certificate , then they can cancel my account after 40 years , no legal comeback as I said no photo id .
Hi Garry,
I’m sorry to hear the difficulty you are having with your bank and your account being closed. This must be a very stressful time for you.
Below is some information that I hope will be helpful for you;
You may wish to investigate the Australia Key Pass. This is a form of identification that can be used across all states and territories in Australia. You can use this card as proof of your age and identify No Licence? Forms of Identity you can use (ideas.org.au)
You can also find more information regarding assisting customers who don’t have standard forms of identification, including people who have difficulty providing identification due to health or ageing-related reasons on the AUSTRAC site here - Assisting customers who don’t have standard forms of identification | AUSTRAC. AUSTRAC regulate certain business activities including financial sectors. You may wish to organise a meeting with your bank to discuss the options provided by AUSTRAC.
If you would like to access your birth certificate to use in future, you can find more information on how to do this when you have limited photo ID here - Result: You don't have the required documents | Births Deaths and Marriages Victoria (bdm.vic.gov.au)
I hope this information is useful for you. If you would like more information, please feel free to contact us on StrokeLine – 1800 787 653, Mon-Fri 9am-5pm AEST or via email at strokelin@strokefoundation.org.au
Kind regards,
Jo (StrokeLine)
I have found that the Auspost Key Pass is not widely accepted. It has been refused by Telstra and my bank. I had to change to a Vic Roads proof of age card. It seems that cards issued by a government agency are accepted and Aust Post is NOT regarded as a government agency. My Vic Working With Children card was not accepted either. Check with your states agency for issuing driving licences and ask about a photo ID card. You can use any documents to get to the required 100 points of ID to get one.
There is a lot of info available from Services Australia about how to prove your identity. A list of primary and secondary documents is also given.
If your bank has a formal complaints process, use it. Also copntact any finacial services ombudsman in your state.
My drivers license cannot be renewed but I did get a proof of age card (with photo) which is accepted in the same way as a drivers license is. I am not sure which state you are in but if you go to the government website for your state you should find the application. In NSW it is at services.nsw.gov.au
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