Return to work provider

Hopefully I can write this without it being long winded but I feel Ive had no support from my /return to work provider and not sure what to do now. I was put onto CRS in October last year and over 3 months they supported my return to work from 4 hours a week to 22.5 hours by end of Jan 2015 then I was put on to a private provider on 3rd Feb. I had a very stressful time at work leading up to my stroke from bullying and inconsiderate colleague so CSR and rehab advised that gaining some more computor skills and changing jobs was probably the least stressful path for me to take and I agree.

3/2/15  first appt in their office with a guy who was on first day he filled out all the wrong forms and didnt know how to deal with a CSR client.  had to wait until the manager was available and go through the whole thing again it was a very UNprivate area with lots of caseworkers and their clients. I was very emotional and embarrassed because of the tears. We talked about computor training for me, working with me with strategies at work and developing a resume.

I recieved lots of letters requesting me to have fae to face interviews on days that I was working. I finally found a number to ring and left messages along with a heap of emails to my caseworker but got no replies. Nor had I had any support so far

17/4/2015  Appt in their office again- I had no replies or support as my caseworker had left and they had no access to his emails promises of support at work and training.

I emailed them 2/6/15 and outlined why I was unhappy and that I wanted to swap providers.as they had given me nothing over the 4 month period

The manager returned an email apolagising and reassuring me that I would get some courses to further my admin skills and they would look at strategies for my work.

10/6/15  a visit to  my work by the manager and my "new caseworker

Not sure of the date but was requested to do a face to face appt in their office and they canceled 1/2 hour beforehand and instructed me to attend another a few days later with no consultation what so ever despite me repeatedly requesting them to consult with me so it doesnt clash with work rehab physio etc

Last week they informed me they were having ameetin g with my boss on a day Im not working I still have not got any courses and Im still no further ahead to working towards another job.

 I am so tired of dealing with this they dont seem to hear me. I just want to get some more admin skills so I can move to another job. It is too late to try and work out things at my wok 7 months down the track.  I wouldnt have hung in there with them if Id thought this far down the track Id had no real help. I find their office a horrible place to have appts I hate crying in front of others, last vissit they had their HSO join in the interview (yet another person to explain the situation at work which makes me tearful) he just sat there and offered nothing and that made me feel even more uncomfortable.

Am I expecting too much by wanting some courses so I can change jobs and be less stressed is it too late for me to get this help now.

I would really apreciate your help here

regards Jude sorry it is so long :(